Others use third-party companies that then hire home-based workers.In addition to Sykes, other virtual call center operators include Convergys, Live Ops, Arise and Working Solutions.
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The hours: Full-time, part-time and split shifts are available. Bureau of Labor Statistics (BLS), as of May 2015, the most recent data available, customer service representatives earn a median hourly rate of $15.25.
Employers may require at least 20 hours a week, plus weekend slots. Some firms provide health, vision and dental benefits, or access to group plan rates.
En español | If you're a retiree who wants to return to work without returning to the grind of a 9-to-5 job, you might be wondering if there's a way to work from home instead.
The good news is that with the growth of technology that makes it easy to work from anywhere, as well as more companies that connect at-home workers with employers, you just might be able to land a work-at-home position. In 2007, she retired from her position as an AT&T call center manager.
You'll need to toggle seamlessly among several computer screen windows at a time. The solitary work demands a good dose of "get up and go" and discipline to keep from being distracted.
And don't skimp on buying a comfortable, ergonomically safe chair and headset.Here are five jobs to consider: The nitty-gritty: You must have an up-to-date computer, a high-speed internet connection, a dedicated landline telephone during business hours, a telephone headset and a quiet place to work.In general, you'll be answering incoming calls, taking new orders and tracking existing orders.Typically, an online test and a phone interview are required. When a lawyer needs an online juror that matches your demographics, you're contacted via email.An attorney posts a case on a secure website for you to log on to and review.In some cases, you'll troubleshoot and help out with technical support.