I find it odd they don't call,we have to do everything via email which takes a lot longer. We have a lot of product on the online store and we have to manually remove items if we sell out of our store front, I hope we don't sell something we don't have. Yes, it’s humbling to admit you don’t know but it’s better than taking a guess at something or pretending to know more than you do.
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This all started on 3/3/17,it is now 3/12/17,we went to e Bay and bought a used one. Still waiting for credit on the bad scanner,and a SHIPPING LABEL!!!!!!!!!! This is a good app unless you do a quick sale and need a decimal point on the number pad.
I have a fabric shop, where customers buy in all sorts of increments and this POS does not work for this.in our brick and mortar store and are unable to let customers leave a tip on their credit card on this POS, and with more and more people not carrying cash, it looks like we may need to switch POS systems before our staff keeps getting upset that they are losing tips.Other than that, it is a smooth POS integration system, but the lack caring enough to add a simple function is why this POS is not ideal for anyone selling anything other than products.I contacted support about this problem and their advice was to make customers purchase in set increments - I don't think so!!! This may be the only POS on the market without a function to "leave a TIP" for the employee ringing up the order.While we do sell online retail, we offer barbering services, sharpening, etc..If you run a service, beverage, or food company then you definitely need to shop elsewhere for a POS. The one and only thing they need to fix is the barcode app. It's very important to me that this issue gets addressed.